Questions and answers

Frequently asked questions

Answers to the most common questions about cleaning services at Tryg Hånd Rengøring.

1. What does standard domestic cleaning include?
Standard cleaning includes regular cleaning of floors, accessible surfaces, kitchen, bathroom, and toilet. A detailed description can be found under Domestic Cleaning.
2. Does the home need to be tidied before cleaning?
The property should be reasonably tidy so the cleaner can access all areas that need cleaning.
3. Can extra cleaning be ordered?
Yes. Extra time can be used for deep cleaning of the kitchen and bathroom, oven, fridge, cupboards, skirting boards, and other agreed tasks.
4. Can cleaning be booked without a regular agreement?
Yes. We offer both regular agreements and one-off cleans.
5. How does the discount after 4 pm work?
If the cleaning can be carried out after 4 pm, a 10% discount is given on Tryg Hånd Rengøring's standard price for that clean.
6. Can private customers get service deduction (tax deduction for household services)?
Cleaning in private homes may be covered by the service deduction (tax deduction for household services) under current rules. It is the labour cost that may be tax-deductible.
7. Do you offer cleaning for commercial businesses?
Yes. Tryg Hånd Rengøring offers regular and tailored cleaning contracts for offices, clinics, shops, and other businesses.
8. Can commercial cleaning take place outside normal working hours?
Yes. The time is arranged with the company. Cleaning after 4 pm may also qualify for our 10% discount.
9. Do you offer window cleaning?
Yes. Window cleaning is offered to both domestic and commercial clients and can be booked separately or alongside a cleaning agreement.
10. What happens if the job is larger than expected?
If a task significantly exceeds the agreed standard cleaning, the client will be contacted regarding any additional work and price.
11. Where in Zealand does Tryg Hånd Rengøring provide services?
We serve all of Zealand, including Copenhagen, Frederiksberg, Greater Copenhagen, North Zealand, Roskilde, Køge, Odsherred, West Zealand, and South Zealand. Contact us to find out how we can help where you live or run your business.
12. Can you perform builders' and end-of-tenancy cleaning after a renovation?
Yes. We provide builders' cleaning and post-renovation cleaning, removing construction dust and trade residues. We also do handover cleaning and final cleans so the property or premises are ready for handover, transfer, or move-in.
13. Do you offer stair cleaning and property maintenance?
Yes. We offer stair cleaning and communal area cleaning for stairwells, entrances, and shared areas for housing associations, co-operatives, and businesses, keeping the property well-maintained for everyone.
14. Can you handle cleaning for local authorities and the public sector?
Yes. We offer contract cleaning to local authorities, schools, institutions, residential care homes, and other public workplaces. The scope and details are arranged with each individual authority or institution.
15. How is the price of a quote determined?
The price depends on the scope of the task, cleaning frequency, and services included. Send an enquiry via our quote form to receive a non-binding quote tailored to your needs.

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